Kinesis Mystery Shopper
While NPS is an excellent loyalty proxy and has a lot of utility is a customer experience survey, it is not an appropriate tool to use in a mystery shopping context. Mystery shopping is a snapshot of one experience in time, where a mystery shopper interacts with the representative of the brand.
Mystery Shopper Magazine Company Overview: According to the company website, "The word 'Kinesis' is Greek in origin and means both 'motion or change' and, in the philosophy of Aristotle, 'the actualization of potential.'"
This organization is not BBB accredited. Secret Shopper in Seattle, WA. See BBB rating, reviews, complaints, & more.
Welcome to Kinēsis. Kinēsis is a market research company that specializes in evaluating the customer experience. What We Do. We help our clients develop and reinforce more profitable service strategies through the intelligent use of customer satisfaction surveys and mystery shopping, linked with training and incentive programs.
Customer satisfaction surveys and mystery shopping. Mail: Kinesis 100 West Harrison South Tower, Suite 320 Seattle, Washington 98119
Welcome to the Kinesis mystery shopper cafe. This page is a resource you can use to enter and use our shopper system, see how we use the research you collect to help our client's better understand their customer experience, as well as link to other shopper resources.